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Terms of Trade

Ordering

You can simply contact us by using our online secure store, phone or e-mail to place your order. We will contact you after receiving your order, either by phone,  or e-mail, to confirm your order and to check your delivery address. We only deliver to physical addresses. We do not deliver to postal boxes or private bags. Orders are delivered via AirPost in most cases, with tracking facilities available. For courier delivery requests, we use a courier service, which has full access to the SkyNet and SkyCom global communications network.

 


Currency Conversion

All prices are displayed in New Zealand currency. Exchange rates are updated daily keeping price discrepancies to a minimum. Please note that prices for goods sold on this site may alter from time to time without prior notice.


Online Security

We are committed to making your shopping experience with FaceWorks a safe one. To ensure this, we employ a 40-bit encryption programme (SSL server) for encoding your personal details required when placing an online order with us. All of the personal details included in the transmission to us can only be seen by our staff and not by a third party. Please note that this online security is a safer means of transmitting personal details than off-line mechanisms.


Shipping

Allow up to 21 business days after date of ordering for your merchandise to arrive. Shipping and handling charges will be added to your order at the FaceWorks checkout. FaceWorks will not be held responsible for any customs duties and/or taxes you may be required to pay when your order is shipped to you.

For International customers (South Pacific/Asia/USA/Canada/Europe) orders will be shipped by Airmail in 4 - 7 days. Customers must select the extra cost option estimate for the number of items they have ordered. If delivery cannot be made within the selected estimate FaceWorks will contact the customer before shipping goods.


Our Guarantee

We at FaceWorks are totally committed to quality and service. We absolutely guarantee the quality of all our products. If however, FaceWorks erroneously sends you the wrong item, we will be happy to exchange or refund goods that are returned to FaceWorks in a re-saleable condition i.e. unopened and in their original packaging, within 14 days of your receiving them. We are not able to exchange or refund goods which have been opened unless they are faulty. If your purchase arrives damaged or defective, we will happily replace or exchange the items to the value of your order. Prior to dispatching any item you wish to exchange or return, please contact us by email on returns@FaceWorks.co.nz, by phone on +64 9 4865540 and discuss the nature of your return.

Simply enclose your details and reference number and return the merchandise via pre-paid, insured mail to the address below.
 

Our address is:

FaceWorks
Unit D/43 Apollo Drive,
Albany 0632
New Zealand.

 


Returns

Refunds will be made in the form of a gift voucher/certificate to the value of the items for which a return is requested. The gift voucher will be sent to you at the current exchange rate in the currency of your original purchase.


Returns and Exchanges - Shipping and Handling Charges

Shipping charges for returns and exchanges are your responsibility. If, however, an error was made in processing your order or the product was found to be faulty, FaceWorks will gladly reimburse you for any postal and handling expenses. No additional shipping and handling charges will apply when exchanging FaceWorks products to a value that is less or equal to the value of the original products. Should the cost of the new or additional products be greater than that of the original merchandise purchased, shipping and handling costs will be calculated according to the price difference.
 

Complaints

Complaints will receive our prompt and personal attention, and can be directed to us by e-mail, phone.


Mailing List

We firmly pledge that we will not provide the email addresses, usage paths, or demographic data of our visitors or customers to any third parties.