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Terms of Trade

Ordering

You can order simply by using our online secure store, phone or e-mail. Orders are processed Tuesdays to Fridays. All orders placed after 3pm on Friday or over the weekend will be sent the following Tuesday. We will contact you to confirm your order, either by phone or e-mail to check your delivery address. We use NZ Couriers to deliver to physical addresses. We use NZ Post to deliver to postal boxes or private bags. NZ Couriers orders come with a tracking number which will be included in your confirmation of post email. Please allow 2-3 working days for courier delivery. NZ Post parcels to PO Box or Private Bags will be tracked and you should allow 3-5 working days for delivery.

 

Currency Conversion

All prices are displayed in New Zealand currency. Please note that prices for goods sold on this site may alter from time to time without prior notice.


Online Security

We are committed to making your shopping experience with FaceWorks a safe one. To ensure this, we employ a 40-bit encryption programme (SSL server) for encoding your personal details required when placing an online order with us. All of the personal details included in the transmission to us can only be seen by our staff and not by a third party. Please note that this online security is a safer means of transmitting personal details than off-line mechanisms.


Shipping

Shipping via courier to domestic addresses is made Tuesday - Friday. Please allow 2-4 working days for delivery of courier orders and 3-5 working days for NZ Post orders. Shipping and handling is free of charge on all domestic orders. .

For International customers (South Pacific/Asia/USA/Canada/Europe) orders will be shipped by Airmail. Customers must select the extra cost option estimate for the number of items they have ordered. International orders will incur a shipping fee. FaceWorks will not be held responsible for any customs duties and/or taxes you may be required to pay when your order is shipped to you.


Our Guarantee

We at FaceWorks are totally committed to quality and service. We absolutely guarantee the quality of all our products. If however, FaceWorks erroneously sends you the wrong item, we will be happy to send the correct product or refund the goods. We are not able to exchange or refund goods which have been opened unless they are faulty and have been returned to FaceWorks within 7 working days of receiving them. If your purchase arrives damaged or defective, we will happily replace or exchange the items to the value of your order. Prior to dispatching any item you wish to exchange or return, please contact us by email at reception@FaceWorks.co.nz, or by phone on +64 9 4865540 and discuss the nature of your return.

Simply enclose your details and reference number and return the merchandise to our address below:
 

Our address is:

FaceWorks
Unit D/43 Apollo Drive,
Albany 0632
New Zealand.


Returns

Refunds or replacements will be made for incorrect product or damaged product being received. Please ensure you contact FaceWorks regarding your concern and we will help you through the process of returning or replacing your product.


Returns and Exchanges - Shipping and Handling Charges

Shipping charges for returns and exchanges are your responsibility. If, however, an error was made in processing your order or the product was found to be faulty, FaceWorks will gladly reimburse you for any postal and handling expenses. No additional shipping and handling charges will apply when exchanging FaceWorks products to a value that is less or equal to the value of the original products.
 

Complaints

Complaints will receive our prompt and personal attention, and can be directed to us by e-mail, phone.


Mailing List

We firmly pledge that we will not provide the email addresses, usage paths, or demographic data of our visitors or customers to any third parties.
APPEARANCE MEDICINE
   
CONTACT US

0800 322 3967
09 486 5540

6/43 Apollo Drive
Mairangi Bay
North Shore
Auckland 0632, New Zealand

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