Terms of Trade
Terms of Trade
Cancellation Policy & Pre-Payment
Please be aware that full payment is expected at the time of treatment. Please do not ask for credit, as a refusal may offend. In the event of non payment, please note you will be liable to pay any costs associated with payment collection by a third party.
Please note that confirmation of all Saturday appointments is essential via the automated text to remind or phone call before the end of the previous day. Non-response is regarded as a wish to cancel the appointment.
Children in the Clinic
Ordering your FaceWorks Products Online
You can order simply by using our online secure store, phone or email. Orders are processed Tuesdays to Fridays. All orders placed after 3pm on Friday or over the weekend will be sent the following Tuesday.
We use New Zealand Couriers and will provide a tracking number upon confirmation of your order.
Please allow 3-5 working days for delivery, especially to rural delivery addresses.
We are committed to making your shopping experience with FaceWorks a safe one. To ensure this, we employ a 40-bit encryption programme (SSL server) for encoding your personal details required when placing an online order with us. All of the personal details included in the transmission to us can only be seen by our staff and not by a third party. Please note that this online security is a safer means of transmitting personal details than off-line mechanisms.
We firmly pledge that we will not provide the email addresses, usage paths, or demographic data of our visitors or customers to any third parties.
Shipping via courier to domestic addresses is made Tuesday – Friday via NZ Couriers. Please allow 3-5 working days for delivery. Shipping and handling is free of charge on all domestic orders. We are happy to ship to Australia, however due to exorbitant international shipping rates and after having orders become lost in the past, we regret that we are very reluctant to send elsewhere in the world.
We at FaceWorks, are totally committed to quality and service. We absolutely guarantee the quality of all our products. If however, FaceWorks erroneously sends you the wrong item, we will be happy to send the correct product or refund the cost of the goods. We are not able to exchange or refund goods which have been opened unless they are faulty and have been returned to FaceWorks within 7 working days of receiving them. If your purchase arrives damaged or defective, we will happily replace or exchange the items to the value of your order. Prior to dispatching an item you wish to exchange or return, please contact us by email at firstname.lastname@example.org, or by phone on +64 9 486 5540 and discuss the nature of your return.
Refunds or replacements will be made for incorrect product or damaged product being received. Please ensure you contact FaceWorks regarding your concern and we will help you through the process of returning or replacing your product.
Complaints will receive our prompt and personal attention, and can be directed to us by email or phone.
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